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Director, Centre for Quality Improvement & Patient Safety

Dr. Wong is a staff general internist at Sunnybrook Health Sciences Centre and served as C-QuIPS Associate Director, Sunnybrook Site, from 2013 to 2019. Dr. Wong received his MD and subsequent specialty training in General Internal Medicine at the University of Toronto. After completing his residency training in 2007, he undertook a research fellowship in patient safety funded by the Canadian Health Services Research Foundation. In his role as C-QuIPS Associate Director, he co-led both the Certificate Course and EQUIP and worked with academic departments at the University of Toronto to establish criteria to recognize QI and PS activities for the purposes of academic promotion. Outside of Toronto, he has worked with several national and international organizations, including the Royal College of Physicians and Surgeons of Canada, Choosing Wisely Canada, the Canadian Patient Safety Institute, and the Association of American Medical Colleges, to establish training programs and standards to build QI and patient safety capacity across the learning continuum.

Senior Scholar

Dr. Shojania is Vice Chair (Quality & Innovation) in the Department of Medicine at the University of Toronto, where he also sees patients as a general internist (at Sunnybrook Health Sciences Centre) and directs the Centre for Quality Improvement and Patient Safety (C-QuIPS).

Dr Shojania’s research focuses on identifying evidence-based patient safety interventions and effective strategies for translating evidence into practice. Dr Shojania has more than 150 publications indexed in Medline, including in leading journals such as JAMA, the New England Journal, and the Lancet. Google Scholar lists over 19,000 citations to his work with an h-index of 64. And, from 2011-2020, Dr. Shojania was Editor-in-Chief (and then Co-Editor-in-Chief) of BMJ Quality and Safety, which now has the 2nd highest impact factor not just journals covering health care quality and safety, but also all of health services research, clinical informatics, medical education, and health policy.

Senior Faculty Quality Improvement Advisor

Dr. Etchells serves as a project mentor supporting Faculty members throughout the University who are involved in Quality Improvement work. He received his MD and subsequent specialty training in General Internal Medicine at the University of Toronto. He joined the faculty of the Department of Medicine after completing an MSc in Clinical Epidemiology. Dr. Etchell’s initial academic interest lay in clinical bioethics, with a focus on informed consent and decision making capacity.

Dr. Olivia Ostrow, MD, FAAP
C-QuIPS Associate Director The Hospital for Sick Children

Dr. Olivia Ostrow is a staff physician and the patient safety lead for the Division of Pediatric Emergency Medicine at the Hospital for Sick Children, and an assistant professor in the Department of Pediatrics at the University of Toronto. She received her MD at West Virginia University School of Medicine and completed a combined Internal Medicine and Pediatrics training at the University of California San Diego and the University of Rochester. She is board certified in both specialties and holds a certificate in Quality Improvement and Patient Safety from the University of Toronto. Dr. Ostrow is a medical safety leader at the Hospital for Sick Children and the associate director for the hospital’s Choosing Wisely campaign. At the national level, she is the pediatric lead for the Using Antibiotics Wisely Campaign with Choosing Wisely Canada. Provincially, she co-chairs the Emergency Department Return Visit Quality Initiative with Ontario Health Quality. Prior to becoming Associate Director, Dr. Ostrow was the Faculty Quality Improvement Advisor and co- directer of the certificate course for C-QuIPS.

Marie Pinard
C-QuIPS Associate Director Women’s College Hospital

Marie Pinard is the Director of Quality, Safety and Patient Experience at Women’s College Hospital. Previously she was the manager of the Quality Management Department at The Hospital for Sick Children, where she had also worked for over 25 years in a variety of clinical roles including as a front-line nurse in Haematology/Oncology, a specialist in Infection Prevention & Control and Manager of Emergency Preparedness. She received her BScN at the University of Toronto and completed a MSc in Quality Improvement and Patient Safety at the Institute of Health Policy, Management and Evaluation at the University of Toronto. She is passionate about quality improvement (QI), QI methodology, and QI ethics – she spearheaded the development of a robust process for ethical oversight of QI projects at SickKids and has reviewed over 1000 proposals. Her other professional interests include quality monitoring processes, indicator development, patient safety and the science of improvement. She has experience leading hospital accreditation processes through Accreditation Canada, leading strategic projects, investigating adverse events and steering the development of the hospital’s annual Quality Improvement Plan (QIP). Marie also holds an appointment at the Institute for Health Policy, Management and Evaluation at the University of Toronto where she is a course instructor in their Masters in Health Administration program.

Dr. Amanda Mayo, MD, MHSc
C-QuIPS Associate Director, Sunnybrook Hospital

Dr. Amanda Mayo MD MHSc FRCPC is a full-time Clinician in Quality Improvement Physiatrist at Sunnybrook Health Sciences Centre, and Assistant Professor in the Department of Medicine at the University of Toronto. She subspecializes in Amputee Rehabilitation. Amanda has a MHSc in Clinical Engineering with a focus on Human Factors Engineering and Usability of Health Technology. Her current QI focus is on improving the continuum of care for individuals with limb loss and preventing dysvascular amputations. Recent projects include reducing wait-times for outpatient rehabilitation, Implementing Prehab for vascular patients, 3D printing of prosthetics, and innovating care pathways for amputees.

Director of Graduate Studies

Dr. Baker is a Professor at the Institute of Health Policy, Management and Evaluation at the University of Toronto. Together with Dr. Peter Norton, at the University of Calgary, he led the landmark Canadian Adverse Events study published in the Canadian Medical Association Journal in 2004.

Dr. Baker was a member of the National Patient Safety Steering Committee that recommended the creation of the Canadian Patient Safety Institute, and he has helped lead the Safer Healthcare Now! Campaign, the Canadian adaptation of the well known 100,000 lives campaign in the United States (and the subsequent five million lives initiative) focused on implementing widespread implementation of concrete improvements in patient safety.

Scientist

Dr. Joanne Goldman is a C-QuIPS Scientist, Cross-Appointed Researcher at The Wilson Centre, and an Assistant Professor in the Department of Medicine, University of Toronto. Her primary research interest is using sociologically informed theoretical and methodological perspectives to study quality improvement and patient safety education and practice. In 2015, Joanne obtained her PhD from the Institute of Medical Science, University of Toronto. She received a CIHR Doctoral Research Award for her study titled “An ethnography of interprofessional interactions in discharge in a Canadian acute care setting”.  Upon graduation, Joanne undertook a postdoctoral position with scientists from C-QuIPS, The Wilson Centre, and St. Michael’s Hospital. This postdoctoral study, titled “A case study of advanced post-licensure quality improvement and patient safety education” was funded by The Royal College of Physicians and Surgeons of Canada. Joanne was a Research Fellow at The Wilson Centre during her doctoral and postdoctoral training.

Leahora Rotteau
Program Manager

Ms. Rotteau oversees the general operations of the Centre, coordinates initiatives and provides project support for Centre-based research programs. She brings expertise in project management and qualitative healthcare research to the team. Ms. Rotteau received her MA from the University of Waterloo’s Faculty of Applied Health Sciences and worked in the Veteran’s Centre at Sunnybrook Health Sciences Centre before joining Dr. Shojania’s research team as project manager for a national study of implementation issues for patient safety practices in paediatric and adult hospitals. She joined the Centre for Quality Improvement and Patient Safety in December 2009.  She is currently working to complete her PhD in Health Services Research at the Institute for Healthcare Policy, Management and Evaluation at the University of Toronto with an interest in using qualitative methods to understand the context of quality improvement implementation.

Lisha Lo
Research and Education Coordinator

Ms. Lo joined the Centre for Quality Improvement and Patient Safety in April 2010. She administers the EQUIP Program, Certificate Program and VAQS Fellowship, as well as provides administrative and research support for Centre-based research projects and educational programs. Ms. Lo received her MPH from the University of Hong Kong and worked at the University’s School of Public Health as a research assistant before returning to Toronto, where she conducted a literature review on trigger tools under the guidance of Dr. Ross Baker at the Institute of Health Policy, Management and Evaluation at the University of Toronto. She brings experience in conducting systematic literature reviews, program coordination, and event management to the team.  She has a keen interest in statistical process control and is currently working on several reviews related to standardised communication, theory use in QIPS curricula, and QI benchmarks in transitions from pediatric to adult care.

Sherri Mizrachi
Executive Assistant

With over 22 years of experience in professional office Executive Assistant positions and a track record of strong performance in high-volume, high-pressure environments, Sherri skillfully manages administrative duties for the C-QuIPS department. As Executive Assistant she ensures the smooth operation of the department with her robust knowledge of office management, with efficient handling of internal and external stakeholder inquiries, and timely access to Associate Directors and Directors as required. Sherri is actively involved in the revamping of our C-QuIPS website and is responsible for the project management of our 2020 Centre for Quality Improvement and Patient Safety Symposium. Sherri tries to live a healthy lifestyle and stays active by attending cross-fit classes 3-4 times a week.

Core Members

C-QuIPS core members are University of Toronto faculty members, with research or educational activities that align with the mission of the Centre. Core members are participate in Centre educational and research activities in a consistent and robust manner. They frequently lead and/or teach for C-QuIPS education programs, present at symposia and/or collaborate on research projects with other members of the Centre. They may also supervise C-QuIPS education program participants.

Affiliated Members

C-QuIPS affiliate members are University of Toronto faculty members, with research or educational activities that align with the mission of the Centre. They help advance the mission of the Centre through research or education when opportunities arise, but their collaboration in research or educational activities with the Centre is more ad hoc. Affiliate members often attend C-QuIPS events and may occasionally be asked to collaborate on a research project, provide a lecture in one of the Centre’s education programs or present at rounds or symposia.

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