Chandra Farrer has been appointed as the new Associate Director for Women’s College Hospital at The Centre for Quality Improvement and Patient Safety (CQuIPS). Chandra is a registered physiotherapist and comes to CQuIPS with extensive Quality Improvement experience that focuses on models of care in rheumatology and improving communication for patient safety.

In 2017, she completed her Master’s in Quality Improvement and Patient Safety and subsequently assumed the role of Quality Manager and Professional Practice Specialist at WCH. She is also part of the team at Ganawishkadawe Centre for Wise Practices in Indigenous Health.

Since 2021, Chandra has long been an impactful and influential part of the CQuIPS community, taking part in many activities such as the CQuIPS Symposium Planning committee and a coach in the Certificate Course. 

Chandra will take on the role of Certificate Course Co-Director.

We asked Chandra a few questions about her new role!

What are you most looking forward to in this role?

My joy in work is derived from collaborating with teams and building QI capacity.  I am most looking forward to expanding my QI capacity building activities and enhancing my system level knowledge through connections to partner hospitals and wider communities of practice.  

Can you tell us about some of your recent QI projects that you’re most proud of?

I am most proud of my work in building QI capacity through the Best Practice Guideline in QI training program and working with patients and care partners to optimize our patient portal features. Through supporting our clinicians to understand QI fundamentals, we empower our staff to improve the health system. Participating in patient engagement to optimize the patient portal has been a transformative learning experience and helped to enable patients to access information to support their care journey.

Anything else you’d like to share with us?

I feel very fortunate to be part of both the WCH and CQuIPS communities who demonstrate commitment to equity and collaborative partnerships to drive quality care.

Congratulations to Chandra on her new role!

Written in partnership with Katie Wilson, WCH