Chandra Farrer has been a physiotherapist for over 20 years. She completed her Advanced Clinician Practitioner in Arthritis Care certification in 2008, and clinically works as an Advanced Practice Physiotherapist (APP) in rheumatology. She completed a Masters in Quality Improvement and Patient Safety in 2017 at the University of Toronto.  She holds a clinical lecturer status in the Department of Physical Therapy and is the Associate Director, Women’s College at the Centre for Quality Improvement and Patient Safety (CQuIPS) at the University of Toronto. Her quality improvement projects include: evaluation of rheumatology models of care, referral management, electronic medical record utilization and optimization, and improving communication for patient safety.