Sam Vaillancourt is an emergency physician and trauma team leader at St. Michael’s, Unity Health Toronto. He is the director of quality improvement for the Department of Emergency Medicine at St. Michael’s. His research interest focuses on defining and measuring outcomes that matter to patients and the use of design methodology in improvement. As an associate scientist at the Li Ka Shing Knowledge Institute, he led a team to develop the first patient-reported outcome measure for patients receiving care in the emergency department (PROM-ED.org). He completed training in health policy and management at the Harvard School of Public Health and the Institute for Healthcare Improvement. He is co-director of the quality improvement training program for the Division of Emergency Medicine at the University of Toronto and serves on the patient safety council at Unity Health Toronto.