Jacquie Follis has been an RN for over 30 years. She has a background in paediatrics and experience in the pediatric ICU, pediatric emergency department and inpatient pediatric endocrinology, nephrology and general care. Jacquie has been working at Women’s College Hospital since 2008 after completing her Master of Science in Nursing at D’Youville College in Buffalo, NY.

Jacquie is passionate about improving care and safety for patients and has completed an Advanced Clinical Practice Fellowship from the RNAO looking at transitions in care between a pediatric organization and an adult organization; a Certificate in Ombuds from York learning how to address patient complaints and concerns, and a Certificate in Quality Improvement and Patient Safety from C-QuIPS.

Most recently, Jacquie was the Interim Manager of the Covid Assessment Center and Vaccinations at the West End YMCA. She applied her previous training and experience to create high functioning and safe program that provided personalized care in a high volume, high turnover environment.  Jacquie is looking forward to utilizing this opportunity in her new role as an Advanced Practice Nurse in Professional Practice and as Lead, of Best Practice Spotlight Organization, RNAO.